Repairs
Repair statuses
What each status means and who moves a job on.
Draft guide
This page is placeholder content while the Serilo guides are being written. Steps and screen names may change.
| Status | What it means |
|---|---|
| Received | The device is booked in and waiting for a technician. |
| Diagnosing | A technician is finding the fault. |
| Awaiting approval | The estimate is ready and the customer needs to say yes or no. |
| Awaiting parts | Work is paused until a part arrives. |
| In repair | The technician is fixing the device. |
| Sent out | The device is at an outside lab. |
| QC | The repair is being tested before hand-back. |
| Ready | The device is ready to collect. |
| Collected | The customer has the device back. |
| Declined | The customer said no to the estimate. |
| Not repairable | The device can't be fixed. |
| Cancelled | The job was cancelled before work started. |
Declined and not-repairable devices still move to Ready so the customer can collect them.